UKRAINE IS HOME: PROVIDING ACCURATE INFORMATION IN REAL TIME

06/09/2024

For millions of people forcibly displaced by the war, Ukraine is—and will forever remain—home. Keeping people connected, informed of their rights, aware of assistance & entitlements, and updated on developments in Ukraine is crucial to keeping people connected to home—until they feel safe and confident to voluntarily return. Return is always a personal decision—and a fundamental right of everyone to make for themselves and their families.
Ukraine is home is designed to provide forcibly displaced people, within Ukraine and abroad in host countries, with the key information – in Ukrainian and English – they need to make informed decisions for themselves and their families. www.ukraineishome.org

ABOUT THE PLATFORM: WHAT INFORMATION CAN PEOPLE FIND?

▪ Dedicated Page for Refugees considering return, including: Checklist Prior to Return; Rights and Entitlements under temporary protection arrangements; UNHCR’s non-return advisory and other relevant updates; information about rights to continued stay, access to services,
and frequently asked questions in host countries—with links to key service providers in 19 host countries.
▪ Dedicated Page for IDPs – info on Status, Rights and Entitlements.
▪ Information on Consular and other services in host countries.
▪ Information on access to local services
▪ Country-specific FAQ for 19 refugee hosting countries
▪ Access to Services in Ukraine – UNHCR Multi-Purpose Protection Centers and Ministry of Social Policy’s Centres for Administrative Services (‘TSNAPs’) & telegram links of UNHCR legal aid partners,
▪ Calculator to determine potential cash assistance (with established vulnerability-based eligibility and family-size criteria applied).
▪ Guide to Housing Compensation and other Government Programs via the Diia application.

What’s Next?

▪ Inclusion of dedicated FaQs and national service provider links for all refugee hosting countries.
▪ ‘Click to call’ from the site, connecting users to live operators.
▪ Addition of dedicated ‘employment and skills development’ page to connect people with national programmes and local employment centers and resources.
▪ Use of smart ‘bots’ to guide and enhance the user experience.
▪ Outreach via established social media outlets and government websites.
▪ Engagement of further Ministries to showcase initiatives aimed at sustaining return & supporting national recovery.