Your route once in Belgium
Registration Heysel
Temporary protection certificateTemporary protection certificate
Joint registrationJoint registration
Annex 15Annex 15
Residence survey : A card - National Register NumberA card - National Register Number
Annex 15
Reception
Belgium and the Brussels-Capital Region are doing everything possible to organise the reception of Ukrainian refugees.
When they arrive in Brussels, the priority of these refugees is to find housing, social assistance, a job, but also places in a nursery or at school for their children.
The majority of the population which has fled the war in Ukraine in recent days can benefit from immediate protection status in the European Union. People with this status have access to all the rights of a legally registered foreigner: admission to the labour market, access to social services, etc.
The Brussels reception offices for newcomers Bon and Bapas provide information on living, working and housing in Belgium to people fleeing Ukraine. They also provide individual counselling in their own language or in a language they understand.
Link to the Ukraine national platform Information on the right of residence in Belgium Registration Center
Looking for
Foreign unaccompanied minors/orphans
Searching for assistance for minors arriving without their parents
Read moreOutside school time activities
Looking for extra-curricular activities (outside school time) for my children
Read moreSocial translation/interpretation and intercultural mediation
Searching for a translator or an intercultural mediator
Read moreThe Brussels Government is proposing a NEW, more SECURE accommodation model.
As of 1 June, 7,000 people have fled the war in Ukraine and found refuge in Brussels. They will probably number 12,000 by the end of the year. This situation involves us all. The Region is in the process of creating 3,600 reception places. It will also help and support citizen hosts: it is calling for new citizen hosts.
I would like information about hosting in my home. I can offer accommodation.
Local authorities
Once registration is complete, longer term accommodation is delegated to the municipalities. Fedasil analyses the spaces available in the municipalities and dispatches the Ukrainian nationals to the different Brussels municipalities that can offer accommodation.
Since the beginning of the crisis, the municipal services and the CPAS (public social service centres) in the Brussels-Capital Region have assisted the federal authorities in identifying needs (donations, volunteering, etc.) relating to the Ukrainian crisis to provide the necessary support for people arriving in our country.
https://auderghem.be/Ukraine https://www.oudergem.be/oekraine
PUBLIC SOCIAL WELFARE CENTRE
Av. du Paepefromlle, 87.
Phone number : 02 679 94 10
Timetable: Monday from 8:00 am to12:00 pm - Tuesday to Friday from 8:00 am to12:00 pm and 1:00 pm to 4:00 pm
/!\ summer hours (01/07-31/08) : 8:00 am to 1:00 pm Monday to Friday
Book appointment: NO
https://www.aufromrghem.be/PUBLIC
https://berchem.brussels/fr/actualite/solidarite-avec-lukraine/
https://berchem.brussels/nl/actualiteiten/solidariteit-met-oekraine/
PUBLIC SOCIAL WELFARE CENTRE
Av. From Selliers de Moranville, 91.
Phone number: 02 482 13 55
Timetable: Monday to Friday from 8:00 am to 12:00 pm and 1:00 to 4:30 pm Book an appointment : YES
https://cpasberchem.brussels/
https://www.brussels.be/welcoming-ukrainians
PUBLIC SOCIAL WELFARE CENTRE
Phone number (free): 0800/35 266
Timetable: 8:00 am to 4:30 pm
Book an appointment: YES
https://cpasbxl.brussels/ukraine/
https://etterbeek.brussels/nl/nieuws/steun/2020-12-15/nog-steeds-solidair-met-oekraine
hospitality@cpas-etterbeek.brussels
PUBLIC SOCIAL WELFARE CENTRE
Avenue froms Casernes, 29.
Phone number: 02 627 22 58
Timetable: 8:00 am to 12:00 pm et 1:00 to 4:00pm
Book an appointment : NO
https://cpas.etterbeek.be/
https://evere.brussels/fr/actualite/guerre-en-ukraine https://evere.brussels/nl/news/oorlog-in-oekraine
Emails can also be sent to solidariteukraine@evere.brussels
PUBLIC SOCIAL WELFARE CENTRE
Square Servaes Hoefrommaekers, 11.
Phone number: 02 247 65 65
Timetable: du Monday to Thursday: 8:30 am to 5:00pm. Friday 8:30am to12:30pm, Tuesday 5:00 to 8:00 pm
Book an appointment: NO
https://evere.brussels/fr/vivre-a-evere/cpas
[http://forest.irisnet.be/fr/actualites/solidarite-ukraine (http://forest.irisnet.be/fr/actualites/solidarite-ukraine) https://www.vorst.brussels/nl/nieuws-1/solidariteit-met-het-oekraiense-volk?set_language=nl
PUBLIC SOCIAL WELFARE CENTRE
Rue du curé, 35.
Phone number : 02 349 63 00
Timetable : Monday to Thursday : 09:00 am to 12:00 pm, 1:30 to 4:00 pm, Friday: 9:00 am-12:00 pm
Book an appointment : Give priority to the phone number
https://www.cpasforest.irisnet.be/
https://www.ganshoren.be/solidarite-ukraine/ solidariteit-oekraine@ganshoren.brussels solidarite-ukraine@ganshoren.brussels
PUBLIC SOCIAL WELFARE CENTRE
Avenue de la Réforme, 63.
Phone number : 02 422 57 57
Timetable: Monday to Friday from 8:00 to11:00 am
Book an appointment : NO
https://cpasganshoren.be/
https://www.ixelles.be/site/889-Solidarite-Ukraine https://www.ixelles.be/site/891-Ukraine-Accueil-en-Belgique
PUBLIC SOCIAL WELFARE CENTRE
Chaussée from Boondael, 92.
Phone number: 02 641 54 59
Timetable: from 8:00 to11:45 am and from 1:15 to 3:30 pm
Book an appointment : YES
http://www.cpasixelles.irisnet.be/bienvenue
https://www.jette.irisnet.be/fr/actualites/recherche-interpretes-pour-les-refugies-ukrainiens https://www.jette.irisnet.be/nl/actualiteit/tolken-gezocht-voor-de-oekraiense-vluchtelingen?set_language=nl
PUBLIC SOCIAL WELFARE CENTRE
Rue de l’église Saint Pierre, 47.
Phone number : 02 422 46 11
Timetable: Monday to Friday from 8:30 am to12:15pm and from 1:15 to 4:00 pm
Book an appointment : Maximum request by mail
https://www.jette.irisnet.be/fr/cpas
https://www.koekelberg.be/w/index.php?cont=3437&lgn=1&rand=730 https://www.koekelberg.be/w/index.php?lgn=2&cont=3437
PUBLIC SOCIAL WELFARE CENTRE
Rue Antoine Court, 13-17
Phone number: 0490 14 25 63 - 0499 80 11 93 - 0490 14 28 06
Timetable: Only emergencies and new requests: Monday, Tuesday, Thursday et vendredi from 08h30 to16h00
Book an appointment : NO
https://www.koekelberg.be/w/index.php?cont=2752&lgn=1
http://www.molenbeek.irisnet.be/fr http://www.molenbeek.irisnet.be/nl
PUBLIC SOCIAL WELFARE CENTRE Rue Alphonse Vanfromnpeereboom 14.
Phone number: 0800 35 239
Timetable: du Monday to Friday from 8:00 am to 12:00 pm and from 12:45 to 4:00pm
Book an appointment : YES
https://www.cpas-molenbeek.be/
https://sjtn.brussels/fr/actualites/la-solidarite-avec-les-ukrainiens-sorganise-saint-josse https://sjtn.brussels/nl/nieuws/solidariteit-met-de-oekrainers-georganiseerd-sint-joost
PUBLIC SOCIAL WELFARE CENTREYES
Rue Verbist, 88. YES
Phone number: 0800 35 254YES
Timetable: Monday to Friday from 8:45 to11:45 amYES
Book an appointment : NOYES
https://www.cpas1210.brussels/
https://www.1030.be/fr/news/guerre-en-ukraine https://www.1030.be/nl/news/oorlog-oekraine
PUBLIC SOCIAL WELFARE CENTRE
Boulevard Reyers, 70.
Phone number : 02 435 51 37
Timetable: Monday to Thursday from 8:00 am to12:05 pm and from 12:50 to 04h30 pm, and Friday from 8:00 am to12:05 pm
Book an appointment : NO
https://www.1030.be/fr/cpas
https://stgilles.brussels/guerre-en-ukraine/ https://stgillis.brussels/oorlog-in-oekraine/
PUBLIC SOCIAL WELFARE CENTRE
Rue Fernand Bernier, 40.
Phone number : 02 600 54 11
Timetable: Monday to Friday from 8:00 to 11:45am
Book an appointment : NO
https://cpas1060.be/spip.php?article130
https://www.uccle.be/fr/actualites/guerre-en-ukraine-la-commune-d-uccle-se-mobilise https://www.uccle.be/nl/nieuws/oorlog-in-Oekraine-de-gemeente-Ukkel-zet-zich-in
PUBLIC SOCIAL WELFARE CENTRE
Chaussée d'Alsemberg, 860.
Phone number: 02 370 75 11
Timetable: from 8:45 to 11:45 am.
Book an appointment : YES
http://cpasuccle.be/
https://watermael-boitsfort.be/fr/vivre-a-watermael-boitsfort/ukraine
https://watermaal-bosvoorde.be/nl/leven-te-watermaal-bosvoorde/ukraine?set_language=nl
PUBLIC SOCIAL WELFARE CENTRE
Rue du Loutrier, 69.
Phone number : 02 663 08 00
Timetable: Every working day from 9:00 to 11:00 am
Book an appointment : YES
https://watermael-boitsfort.be/fr/vivre-a-watermael-boitsfort/social/cpas
https://fr.woluwe1200.be/la-commune-de-woluwe-saint-lambert-solidaire-avec-le-peuple-ukrainien https://nl.woluwe1200.be/de-gemeente-van-sint-lambrechts-woluwe-is-solidair-met-de-oekraiense-bevolking/
PUBLIC SOCIAL WELFARE CENTRE
Rue de la Charette, 27.
Phone number : 02 777 75 31
Timetable : Every working day, except on Tuesday, from 9:00 am to12:00 pm and from 1h30 to 4h00 pm or by phone
Book an appointment : YES
https://cpas1200.be/fr/
https://www.woluwe1150.be/en/reception-and-assistance-to-ukrainian-refugees/
Useful info/additional information
For any additional questions or requests, you can contact us by email at ukraine@woluwe1150.be Our municipal freephone number is also accessible from Monday to Friday from 9:00 a.m. to 4:00 p.m.: 0800 35 190.
The federal government has published a website (https://info-ukraine.be/) with all the latest news concerning the situation on site. The useful information on there includes: a page dedicated to accommodation, information for Ukrainians about assistance in Belgium, etc.
The Belgian Immigration Service (Office des Etrangers) provides information about temporary protection status and the different types of stay: short stay and long stay
PUBLIC SOCIAL WELFARE CENTRE
Drève des Shetlands, 15.
Phone number: 02 773 59 00
Timetable: Monday to Friday, from 8:30 to11:00 am except on Wednesday
Book an appointment : NO
https://cpas-ocmw1150.be/
https://www.anderlecht.be/fr/solidarite-avec-les-ukrainiens-0
https://www.anderlecht.be/nl/solidariteit-met-oekrainers-0
PUBLIC SOCIAL WELFARE CENTRE
Av. Raymond Vanfromr Bruggen, 62-64.
Phone number: 02 529 41 20 and 0800 35 241
Timetable: Monday to Friday from 07:30 to11h30 am and 1h00-03:30 / Tuesday only in the morning (07:30 to 11:30 am )
Book an appointment : YES, only urgent requests to 7h30
https://www.anderlecht.be/fr/cpas
News
Crisis management
The High Official, along with the Mayors and the Brussels Minister-President, triggered the provincial crisis phase on 15 March 2022.
This crisis management mechanism is essential: it enables us to benefit from a general view, analyse in full knowledge of the facts and coordinate the reality on the ground with all the authorities and security and emergency services in Brussels.
As part of the regional phase, a coordination committee has been set up under the aegis of the High Official with the support of Brussels Prevention & Security in order to monitor the situation on the ground via the police and emergency services. The High Official and the BPS services are also organising regular consultations with their partners on specific problems.
In order to have an overall picture of the situation and the on-going developments, the High Official and the BPS services are in constant contact with the National Crisis Center (NCCN), the other provincial Governors, the regional authorities and the municipalities. The BPS services ensure constant monitoring of the situation and also participate in the information unit organised regularly by the NCCN in order to communicate federal information to the different municipalities. Information exchanges, synergy and consultation are the keys to this crisis management in Brussels.
At the request of the Secretary of State for Asylum and Migration, the High Official, the same as the other provincial governors, participated in the setting up of a database to facilitate emergency accommodation in partnership with the municipalities and the various associations involved in recent days in the largest operation of its kind ever in Brussels.
Following the outbreak of the war in Ukraine and the reception of refugees from that country in the Brussels-Capital Region, the High Official, Sophie Lavaux, took the decision on 15 March 2022 to trigger the provincial crisis phase after consulting the Minister-President and the mayors.
In view of the analysis of the situation's evolution in the past few weeks, Sophie Lavaux took the decision to lift the provincial crisis phase on 30 June 2022, after consultation with the different disciplines concerned, the Minister-President and the regional security council held on 29 June 2022 in the presence of the mayors.
The lifting of the provincial phase does not prejudice the continuation of local, regional and federal actions for receiving and housing Ukrainian refugees seeking and receiving temporary protection.
It is obvious that, in the event of a negative development of the situation within the Brussels-Capital Region requiring the coordination of emergency disciplines, and after the necessary consultations, the provincial phase may be triggered again.
Notice of the end of the provincial phase in the Brussels Region will be published in the Belgian Official Gazette.
Role and competencies of the High Official
Brussels Prevention and Security
Useful links/contacts
Belgian authorities
› https://www.vlaanderen.be/vlaanderen-helpt-oekraine
› http://lampspw.wallonie.be/dgo4/site_logement/site/ukraine
- Immigration Office - Short stay.
- Immigration Office - Temporary protection.
- Advice for travellers - FPS Foreign Affairs website: for Ukraine and for Russia.
- olidarity actions - Financial aid via Ukraine 12-12.
Ukrainian Community of Belgium
- The Union of Ukrainian Women of Belgium (Brussels-Liège-Antwerp): http://ukrainians.be/uk/index/refugees
- https://www.facebook.com/plastbelgium (Ukrainian Scouts of Belgium)
- Solidarity with Ukraine (Belgium) | Facebook
- Ukrainian Refugee Committee: ua.refugee.committee@gmail.com - https://www.facebook.com/uarefugeesinbe
- Association of Ukrainians in Belgium (ТУБ): Boulevard Charlemagne 72, 1000 Bruxelles https://www.facebook.com/Association-of-Ukrainians-in-Belgium-ТУБ-340579349890458
- Promote Ukraine
- Embassy of Ukraine: https://belgium.mfa.gov.ua/fr
- Ukrainian civil society: Facebook https://www.facebook.com/ukrainiancivilsocietyhub & http://ukrainiancivilsocietyhub.org/?fbclid=IwAR3w4mraMcM7h5bvQP079WzVHagzU_x66vDDsgcpcpxIOr8TKry1WLLZVy8
Europe
- Information for people fleeing the war in Ukraine : https://ec.europa.eu/info/strategy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/eu-assistance-ukraine/information-people-fleeing-war-ukraine_en#preparing-to-leave
Media
RTBF Ukraine – Україна : https://www.rtbf.be/ukraine / A radio and digital space for Ukrainians who have arrived in Belgium: https://www.rtbf.be/radio/liveradio/rtbf-ukraine
